Q1How to ensure the quality of your products?
A: We control quality through client requirements, product standards, and strict inspection processes across raw materials, production, and final products.
Q2How do you resolve issues with your products?
A: We have a dedicated customer complaints process: issues are recorded immediately, investigated with the relevant department in charge, and resolved. Detail-oriented reports, such as our "Quality corrective action report", are generated for tracking.
Q3What is the lead time if we place an order?
A: The standard delivery time is 7-10 days after receiving your deposit.
Q4What are our advantages?
A: We feature professional and technical personnel, competitive pricing, and excellent after-sales services.
Q5How about your design ability? Do you offer OEM service?
A: We have our own design department and have provided design services for thousands of cooperative partners. OEM orders are accepted, and we offer a confidentiality agreement ("business secret contract") for your design safety.
Q6Will our goods be damaged during long-distance transport? How to avoid it?
A: No damage. We apply a low-viscosity protective film on the product surface to effectively prevent scratches, which is easy to peel off and leaves no stains. For long-distance transportation, our professional team uses robust packaging and optimized layouts to ensure safe delivery.